PRIVACY
We respect and are committed to protecting your
privacy. We may collect personally identifiable
information when you visit our site. We also
automatically receive and record information on our
server logs from your browser including your IP
address, cookie information and the page(s) you
visited. We will not sell your personally
identifiable information to anyone.
SECURITY
Your payment and personal information is always
safe. Our Secure Sockets Layer (SSL) software is
the industry standard and among the best software
available today for secure commerce transactions.
It encrypts all of your personal information,
including credit card number, name, and address,
so that it cannot be read over the internet..
REFUND/RETURN POLICY
We offer 30 day Money Back Guarantee on almost
every product we offer minus a 15 % restocking
fee. Please call customer service at 515-223-6299,
in advance to obtain an RMA number (Return
Merchandise Authorization) within 30 days of
purchase date .All refunds will be provided as a
credit to the credit card used at the time of
purchase within five (5) business days upon
receipt of the returned unused merchandise and
all original packaging
SHIPPING POLICY
Please be assured that your items will ship
out within two days of purchase or receipt
of merchandise if it must be ordered or
completion of manufacture of Quill & Nib
Products. We determine the most efficient
shipping carrier for your order. The carriers
that may be used are: U.S. Postal Service
(USPS), United Parcel Service (UPS) or
FedEx. Sorry but we cannot ship to P.O.
Boxes. If you’re trying to estimate when a
package will be delivered, please note the
following: Credit card authorization and
verification must be received prior to
processing.
Federal Express and UPS deliveries occur
Monday through Friday, excluding holidays.
If you require express or 2 day shipping,
please call us at 515-223-6299 for charges.
SHIPPING AND HANDLING COSTS
Shipping will be charged at actual cost +
$4.00 Per item handling charge.









PLEASE NOTE: Out of state orders WILL
NOT be charged sales tax. In state orders
will be charged 6.0% sales tax